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01.23.2008

Business , Noteworthy

People before Profitability

There is simply no question that Mr. Bezos’s obsession with his customers — and the long term — has paid off, even if he had to take some hits to the stock price along the way...“Jeff used to say that if you did something good for one customer, they would tell 100 customers,” Mr. Kotha said.

http://www.nytimes.com/2008/01/05/technology/05nocera.html?_r=1&pagewanted=all&oref=slogin

A somewhat similar story about Zappos on putting people ahead of profitability: I Heart Zappos

Indeed. Do something remarkable and you've gained a long-term advocate.

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